Industry Cases

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Case Category Three Desc

Case of Claim for Non – Standard Vehicle Tires

On April 29, 2017, Ms. Xu spent 247,000 yuan to buy a car at a 4S store in Shanghai. On March 7, 2018, her daughter had a tire blowout while driving. During maintenance, she learned that the tire was not the official standard run – flat tire for that model. Ms. Xu believed that the 4S store was fraudulent and demanded a refund plus triple compensation. The 4S store said it was a defect in the original factory assembly, not fraud. The court held that the 4S store had no fraudulent intent but had a performance defect, and awarded 50,000 yuan in compensation, rejecting other claims.

GAC Trumpchi New Car Bearing Fracture Dispute Case

In June 2020, Mr. Yang from Qingxu County, Taiyuan, bought a Trumpchi GS4 at Taiyuan GAC Trumpchi Huanghe Store. In 2021, when he was about to get on the highway, there was an abnormal noise from the rear of the car, and later it was found that the rear tire bearing of the car was broken. The 4S store claimed that it was a secondary fracture caused by external factors. Mr. Yang thought that the previous two repairs were only scratches, which did not affect the bearing, did not recognize the 4S store’s quality inspection, and demanded a third – party re – inspection.

Audi A4L New Car Bearing Damage Complaint Case

At the end of June 2022, Mr. Deng bought an Audi A4L at Jiangxi Hecheng Hong’ao Automobile Co., Ltd. After driving out of the factory, there was an abnormal noise from the front row low-speed tires, and there was a regular noise on the highway. On July 15, he went to the 4S store for inspection, and it was initially judged that the left front wheel hub bearing was damaged. The 4S store thought that replacement was enough. Mr. Deng did not agree because it involved driving safety and the new car had been on the road for less than a month. He reported to the China Network Automobile Quality Complaint Platform. With the platform’s coordination, the problem was solved in 5 days, the vehicle was repaired and he received compensation.

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Industry Cases

Case of Claim for Non – Standard Vehicle Tires

GAC Trumpchi New Car Bearing Fracture Dispute Case

Audi A4L New Car Bearing Damage Complaint Case

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